FAQ

General

1. WHAT IS CAFE CULTURE?

Cafe Culture 2019 is a one-of-its-kind international cafe experience, with the best cafe concepts from around the world making their first appearance in Singapore.

2. WHERE WILL CAFE CULTURE BE HELD AT?

Marina Bay Sands
Sands Expo and Convention Centre
10 Bayfront Avenue, Singapore 018956
Level 1, Hall C

3. WHAT ARE THE OPENING HOURS?

Thu 29 Aug – 10.30AM to 6.30PM
Fri 30 Aug – 10.30AM to 6.30PM
Sat 31 Aug – 10.30AM to 6.30PM
Sun 1 Sep – 10.30AM to 6.30PM

4. IS THIS AN INDOOR EVENT?

This is an indoor event.

5. IS THERE AN AGE RESTRICTION FOR CAFE CULTURE?

All ages welcome. Persons 12 years (refers to persons born in 2007) and above are required to have a valid ticket for admission.

Free admission for infants and children under 12 years old (all days).

6. IS THERE A DRESS CODE?

Dress comfortably for the weather in your best get up.

7. CAN I BRING MY OWN FOOD AND DRINKS?

No outside food and drinks will be allowed into the event space, but you may enjoy the offerings at the event.

Passes

1. DO I NEED A PASS TO ENTER?

Please note that there will be no entry to the event without a valid pass. You may purchase one here.

 

Upon arrival, present your e-ticket with the QR code for a wristband at the door for admission.

2. CAN I PURCHASE PASSES AT THE DOOR?

We are expecting to sell out prior to the event. Limited tickets may be made available at the door, we recommend to purchase passes in advance.

3. ARE PASSES TRANSFERABLE?

No. All passes are strictly non-transferable.

4. IS IT POSSIBLE TO GET A REFUND FOR MY PASS AND/OR UNUSED COUPONS?

Unfortunately, all sales are final and tickets/coupons are non-refundable.

5. IS IT POSSIBLE TO CHANGE THE DATE OF MY PASS?

No change of date is allowed once the booking is confirmed however you may top-up $10 for a 4-day pass at the door should there be available tickets.

6. IS THERE RE-ENTRY?

You may exit and re-enter the event with a valid wristband on the same day.

7. WHAT IS INCLUDED IN THE ONE DAY CAFE HOPPER PASS?

1 x BREW Coupon worth $9 (Redeemable at: Coffee Collective, St. Ali, Switch Coffee Tokyo, Pushers, Roots)
1 x BRUNCH Coupon worth $21 (Redeemable at: Auction Rooms, Sisterfields, Roast)
1 x CAKE Coupon worth $12 (Redeemable at: KOI Dessert Bar)
Coupon NOT redeemable at: Lune Croissanterie

 

More information can be found under Passes.

8. WHAT IS INCLUDED IN THE ONE DAY COFFEE ADVENTURER PASS?

2 x BREW Coupons worth $9
2 x BREW Coupon worth $12

 

Redeemable at: Coffee Collective, St. Ali, Switch Coffee Tokyo, Pushers, Roots

9. WHAT IS INCLUDED IN THE 4 DAY PASS?

This pass provides you with access to the four day event and a set of coupons worth $42.

10. CAN I GET A REFUND FOR UNUSED COUPONS IN MY TICKET?

No. All unused coupons are non-refundable. They may not be exchanged or redeemed for cash or credit. Ticket entitlements of one-day passes must be consumed on the same day.

Payment

1. WHAT ARE THE PAYMENT METHODS AT CAFE CULTURE 2019?

Cafe Culture 2019 will be using a cashless payment system. Exchange your ticket for a wristband with a RFID chip at the door of Hall C, Sands Expo and Convention Centre and proceed to any top-up station to top up your wristband with credit card.

Getting here

1. HOW DO I GET TO CAFE CULTURE?

To get to Sands and Convention Centre, please click here

2. WHERE DO I PARK?

For parking information, please click here: General Directions & Transportation.

3. HOW DO I ENTER CAFE CULTURE?

You may enter via the main entrance of Sands Expo and Convention Centre. Turn left and walk to Hall C. Our friendly ushers will be at Hall C to validate your pass.

Press & Media

1. I WOULD LOVE TO WRITE ABOUT THIS EVENT, HOW CAN I GET A MEDIA PASS FOR THIS?

For press enquiries, please write to [email protected]

For enquiries about corporate packages
please write to us at [email protected]
and we will reach out to you shortly.

Be in the know

 

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